Sales - Marketing Customer Service Queretaro , Mexico Posted On 26 December 2022 Experience Experienced Type of contract Permanent Type of job Sales - Marketing Apply Print the job sheet About Albea & the Product line that is recruiting Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albéa Querétaro is specialized in Laminate Tubes for Oral Care, Hair Care, Cosmetics & Pharmaceutical Markets. Scope Receive Purchase Order Process the order and follow until deliver to customers. Review and follow the sales forecast Based on Albea Queretaro Main activities • Manage customer service efforts to insure appropriate levels of customer responsiveness. • Manage and ensure accuracy of data in ERPP to show customer requirements & promises on ERP, including new project development. • Participate in/identify continuous improvement projects to further our Lean to Win execution. • Oversee liability negotiation processes to achieve inventory control goals. • Convert corporate initiatives into language & priorities for local supply chain execution. • Assure proactive actions in case of crisis. • Manage & cross-train customer service team to empower their action within business. Accountability including KPIs • Guarantee all deliveries to customers • Ensure to cover all needs from customers • Be accountable for make a solution on the different problems during the day. Profile (Experience & qualifications) • Business Administration or Industrial Engineering • 3 years experience in Customer Service • Fluent in both written and oral English
